Webinar Series Overview | Tom Wittman | HVAC Coaching Corner | Week 16
Based in Indiana, HVAC Coaching Corner is all about the business end of the HVAC industry. While service delivery and exceptional equipment is imperative, without the correct business processes in place, success will be out of reach to some extent. In order to fulfill your goals to the fullest, you have to have the complete package under the umbrella of your business. By focusing on leadership, front line management, front line performance and your virtual sales team, Tom is able to teach you all the skills and provide you with all the tools that are necessary for success.
Think of how the customer wants to buy? Only 6 months back we were telling them how to buy but today it is the other way round. Customers want to make use of technology. They want options that are easy to use and offer convenience. Online purchasing, scheduling and maintenance agreements are some of the few things that customers really want. Find direction and head towards the goalposts with intention. Don’t become complacent or you will stand stagnant. Constantly evaluate where you are and keep yourself on the right track.